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OSP Infrastructure Superintendent

Organization – Tridon Communications

Division – Civil Infrastructure


Position Title – Outside Plant Infrastructure Superintendent

Immediate Supervisor – General Manager of Civil Infrastructure



The Outside Plant Infrastructure Supervisor is responsible for the quality assurance, install, repair, and maintenance of ongoing job sites/projects, aligning crews for work in progress, permitting, first calls and organizing/prepping crews. Outside plant, building D-mark, customer pre-calls. Fiber optic/copper installation and maintenance includes but is not limited to installation of cable inside buildings and in an outside plant environment. (buried, underground & Arial installations)



  • Read, interpret, and maintain drawings and specifications
  • Service, maintenance, and troubleshooting on commercial and/or industrial communication circuits and/or cabling networks
  • Good understanding of T.O.P.P.S.
  • Good understanding of equipment in all aspects of outside placing & construction
  • Able to read and interpret telecommunication drawings and specifications
  • Repair, replace faulty components if necessary
  • Supervise and coordinate activities of assigned apprentices and new workers
  • Represent the company face to face with the customer directly requesting the work when needed
  • Interpret company policies to workers and enforce safety regulations
  • Other duties as assigned


The Service Supervisor reports directly to the General Manager. The incumbent also works directly with:

  • Co-Workers and Team Leads
  • Sales
  • Service Administrators
  • Management
  • Inventory & Rentals Departments
  • Clients



The Superintendent holds the authority to do the following:

  • Make routine decisions pertaining to the installation and repair of structured Outside Plant components.




  • High School degree, diploma, or a GED equivalent qualification from a certified college.
  • Postsecondary education is an asset. Diploma in a related field preferred.
  • A current Alberta driver’s license with good driving record.
  • Min. 10 years’ experience

Experience and Training

  • Excellent understanding of networking requirements, telecommunication codes, wiring standards, and regulations applicable to the telecommunications industry
  • Ability to grasp new techniques, and deal with rapidly changing events
  • Ability to work safely in hazardous environments with knowledge and understanding of occupational hazards and safe work requirements (OH&S)
  • Knowledge of the hazards and safety precautions of the trade.
  • Knowledge of hand and power tools.



  • Team-oriented
  • Strong time management skills
  • Strong interpersonal skills
  • Self-starter, driven to build and grow your own customer base through excellent quality of work
  • Good customer service skills
  • Strong verbal and written communication


Physical Demands


  • Must be able to sit for extended periods of time while driving to site
  • Must be able to walk and stand for extended periods of time while working on site
  • Working extended hours
  • Working outside (winter & summer) year round
  • Willing to work out of town and away from home from time to time
  • Must be able to carry loads of up to 50LBS for short periods of time

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