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Service Coordinator

Service Coordinator

Tridon Communications is currently seeking a Service Coordinator to fill an immediate opening based out of our Head Office in Edmonton.

Job Summary:
The Service Coordinator is the quarterback of our customer service group and is responsible for coordinating and ensuring that all work for our customers is completed on time, as promised and to Tridon’s high quality standards. This person will provide administrative and customer support to the Service, Sales, and Management teams.

What you Bring:

  • High School Diploma
  • Diploma or Certificate in Business or Administration
  • 5+ years of experience in a customer service support role
  • Strong written and verbal communication both on the computer and over the phone
  • Prioritization and organizational skills
  • Strong attention to detail
  • Ability to adapt to working in fast paced rapidly changing environments
  • Ability to act with professionalism in both dress, demeanor and with customer interactions
  • Computer savvy and able to learn new computer systems quickly and easily
  • Proficiency in computer programs such as Netsuite, Microsoft Office (Excel, Word, Outlook) and computer databases

What You’ll do:

  • First point of contact for customers at the front service counter
  • Provide information and answer inquiries about products, accounts, and services
  • Work with customers to gather information in order to provide quality and on-time service
  • Take service inquiry calls from customers/clients and assist in scheduling the suitable services/ technician
  • Coordinate customers’ service requirements with other appropriate departments as necessary to ensure effective customer service (i.e. Sales, Projects and Engineering)
  • Handle and resolve customer scheduling issues/complaints, refer to the Service Manager when required
  • Effectively coordinate work processes with other internal departments of the organization
  • Assist in tracking and confirmation of field data for programming, installations, in addition to maintaining a service log per customer
  • Communicate solutions, successes, and opportunities to the Service Manager
  • Participate in planning, staging, training, and rollout of major projects
  • Data Capturing and LEM entry in addition to monthly reconciliation of service orders
  • Other duties as assigned

Tridon Offers:

  • Competitive Wages
  • Company paid benefits
  • Paid days off for Years of Service
  • On the job training
  • Manufacturer provided training
  • Opportunity to advance and grow with a rapidly growing company

About Us:

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Service, Data, and Tower Divisions collaborate with customers to build custom solutions for their communication needs. We have been supplying communication products and services to Alberta industry since 1981. We operate 7 full-service shops in Athabasca, Calgary, Edmonton, Edson, Fort McMurray, Hinton, and Saskatoon.

We Are A:

  • MOTOROLA Platinum Service Centre
  • KENWOOD Authorized Dealer
  • TELUS Customer Care Centre
  • State of the Art CSA (Canadian Standards Association) Certified Repair Centre
  • Recognized as one of Canada’s Safest Employers (2014 Silver Winner)

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