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Service Tech – Edmonton

Who We Are

Tridon Communications has been supplying wireless communication products and services to Alberta industry since 1981. We operate three full-service shops in Fort McMurray, Edmonton and Athabasca.

We are a:

  • MOTOROLA Platinum Service Centre,
  • KENWOOD Authorized Dealer,
  • TELUS Customer Care Centre and an
  • APEGA (Association of Professional Engineers and Geoscientists of Alberta) certified engineering and design facility,
  • State of the Art CSA (Canadian Standards Association) Certified Repair Centre in Edmonton
  • We are committed to safety and have been recognized as one of Canada’s Safest Employers (2014 Silver Winner).

 

Mission & Vision

WE will, through safety, integrity, and with excellence, lead our markets with innovative and effective communications technologies, relentless in our passion for absolute customer satisfaction.

We strive to be proclaimed the very best in fulfilling our customers’ needs.

Tridon is searching for passionate solution finders and builders who are TEAM and CUSTOMER focused. Our wireless business technicians are integral to our client satisfaction and the solutions for our clients.

 

JOB SUMMARY

The Service Technician is responsible to program, install, test, troubleshoot, and repair communications equipment at the repair centre and job site. Service Technicians who are certified for tower work will also erect towers and install antennas and cabling at heights over 3 metres.

 

RESPONSIBILITIES AND DUTIES

Testing by means of watt meter, multimeter, antenna diagnostics, DTF, basic service monitor use, modulation, channel bandwidths and signal levels

  • Install wireless communications equipment in stationary and mobile applications including light, medium & heavy-duty vehicles and equipment
  • Reading and understanding of engineering drawings/documents
  • Adherence to all Safety policies and procedures
  • Demonstrate professionalism & acts as ambassador of Tridon
  • Install, maintain, and repair SmartNet/SmartZone trunked radio systems, Conventional radio systems, MotoTRBO radio systems, TDM multiplexing equipment including T1 applications and wired/wireless LAN and WAN data networks
  • Program Conventional/MotoTRBO/Trunking mobile and portable radio equipment
  • Install, maintain, and repair broadband satellite systems
  • Install, maintain, and tune antenna multi-coupler systems, duplexers and transmit combiners
  • Accurately record time and materials on service orders for all assigned work using NetSuite operations and procedures pertaining to the Technical Services Department
  • Complete accurate Labour, Equipment and Material forms (LEM’s) and Job Hazard Assessments (JHA’s)
  • Complete required inspection sheets (Vehicle)
  • Assist, guide, and mentor employees and/or trainees
  • Participate in travel, overtime, and on-call duties as required
  • Install and maintain antenna systems on towers to 500’ while complying with safety requirements, tower rigging, and fall arrest procedures (when certified tower climber)
  • PMP/PtP programming
  • Site surveys
  • Antenna diagnostics
  • Advanced radio programming
  • Network cable testing, duplex operation, spectrum analysis, use of return loss bridge
  • Multicoupler/Combiner tuning
  • BDA installing and troubleshooting
  • Loss calculations
  • Cable management
  • Advanced diagnostics
  • BER, identify test set capabilities
  • Infrastructure design & implementation with the use and guidance of Industry Canada website, RSS 210 & RSS 134, BTU, EMI, surge protection, design parameters, cable & antenna
  • Project leadership
  • Advanced IP
  • Advanced trunking (SmartNet, Capacity Plus, Connect Plus etc.)
  • R56 grounding
  • Consoles
  • Detailed report documentation (site survey, etc.)
  • Other duties as assigned

 

RELATIONSHIPS

The Service Technician reports directly to the Service Manager. The incumbent also works directly with:

  • Co-Workers and Team Leads
  • Service Administrators
  • Management
  • Inventory & Rentals Departments
  • Clients

 

AUTHORITY

The Service Technician holds the authority to do the following:

  • Install, remove, and repair electronic communications equipment
  • Install, remove and repair radio network equipment
  • Program equipment, diagnose problems, and write reports
  • Train customers and other personnel in the operation of communications equipment
  • Make routine decisions pertaining to the repair of communications equipment.

 

QUALIFICATIONS

Education

  • High School Diploma
  • Diploma or Certificate in Electronics Engineering Technology/Technician or suitable combination of education and experience
  • Electronics Technician Association, International (ETA-I) Associate Level Certification
  • Mobile Electronics Certified Professional (MECP) Certificate
  • CET(a)
  • Customer service/relations training
  • CET Journeyman (USMSS Canada)

 

Experience and Training

  • Valid Construction Safety Training System (CSTS) certificate including generic WHMIS Training
  • Current Standard First Aid training including Level C CPR (Red Cross, St. Johns Ambulance or Heart and Stroke)
  • H2S Alive (OSSA accredited)
  • Aerial Work Platform (OSSA accredited)
  • Tower Climbing and Rescue certificate considered an asset
  • Confined Space Entry Training certificate (OSSA accredited)
  • Fall Protection (OSSA accredited)
  • ATV Training (OSSA Accredited)
  • Knowledge of occupational hazards and safe work requirements (OH&S)
  • Knowledge of hand and power tools, test equipment and design/fabrication techniques
  • Valid Alberta Class 5 Operator’s License or equivalent
  • Recent Driver’s Abstract will be required upon condition of employment

Skills

  • Strong leadership and time management skills
  • Strong interpersonal skills
  • Strong verbal and written communication
  • Excellent understanding of networking requirements and wiring standards applicable to the telecommunications industry
  • Ability to grasp new techniques, and deal with rapidly changing events
  • Ability to work safely in hazardous environments

 

Physical Demands

The Service Technician must be able to spend the majority of the day sitting, walking, and/or standing. They may be required to stoop, bend, kneel and squat for extended periods of time. They also may be required to carry equipment weighing up to 30lbs for short distances.

 

Job Type: Full-time

 

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